Privacy Policy

Hands On Team London (“Hands On Team”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or communicate with us.

1. Who We Are

Hands On Team London

Kemp House

152-160 City Road

London

EC1V 2NX

📞 0800 002 5505

✉️ info@handsonteam.london

We provide construction, maintenance, and air conditioning services across London and the UK.

2. Information We Collect

We may collect the following information:

Identity Data – name, job title, company name.
Contact Data – email address, telephone number, business or home address.
Project Data – details about property, project requirements, and communications.
Financial Data – payment details for invoicing and billing.
Technical Data – IP address, browser type, cookies, and website usage data.
Correspondence – enquiries, emails, messages, and service agreements.

3. How We Use Your Information

We use your data for:

Providing and managing our services.
Responding to enquiries and client support requests.
Preparing quotations, contracts, and invoices.
Scheduling and carrying out maintenance and construction work.
Complying with legal and regulatory obligations.
Improving our website, services, and client experience.
Marketing communications (only with your consent).

4. Legal Basis for Processing

We process personal data under the following bases:

Contractual necessity – to deliver our services.
Legal obligation – compliance with law and regulations.
Legitimate interests – business improvement, fraud prevention, and service management.
Consent – for optional communications such as marketing.

5. Sharing and Disclosure

We do not sell or rent your information. We may share data with:

Trusted contractors and engineers for project delivery.
Payment processors and accountants for billing.
IT and hosting providers for website and system support.
Legal and regulatory authorities where required.

6. Data Security

We use secure servers, restricted access, encryption, and organisational safeguards to protect your personal data.

7. Data Retention

We retain personal data only for as long as necessary:

To provide services and maintain client relationships.
To comply with tax, accounting, and legal requirements.
To resolve disputes and enforce contracts.

Once no longer required, data is securely deleted or anonymised.

8. Cookies and Analytics

Our website uses cookies to improve user experience and analyse traffic. These may include:

Essential cookies – required for basic site functionality.
Analytics cookies – e.g., Google Analytics for usage insights.
Preference cookies – to remember user settings.

You may disable cookies through your browser at any time.

9. International Transfers

If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (where legally possible).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests can be made via info@handsonteam.london.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under 16.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the new effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: